The Art of Being Human in a Virtual Answering Service

The Art of Being Human in a Virtual Answering Service

The stats don't lie: 65% of customers would prefer to contact a company by phone and 75% of those customers want help within the first 5 minutes. How does a busy small business owner juggle the art of customer service?   Let your voicemail pick up, providing...
Keep Your Cool This Summer with OmniCall HVAC Answering Services

Keep Your Cool This Summer with OmniCall HVAC Answering Services

Summer is here and it's going to be a hot one ? great news for Heating, Ventilation, and Air Conditioning Companies! However, is your staff prepared for this influx of calls? Here are a few HVAC answering service tips to help keep your business running smoothly...